CDH Patient Stories
Our patients attest to the high quality care at CDH. These comments are from actual patient letters:
About Nursing Care:
My outstanding nurse demonstrated efficient, expert and concerned care during my husband's recent surgery. She was cheerful and reassuring, and put us at ease. Central DuPage Hospital is fortunate to have such an awesome professional - we certainly were.
About the Pediatric Emergency Department:
CDH's pediatric emergency department features six private rooms, child-sized furniture, a play area, plasma TVs, DVD players and vibrant murals.
WOW was it nice (and calming!) We were treated wonderfully, had x-rays, watched a movie, got our results from the Doctor (just a sprain) and were back home by 9:00pm. Now that's service!
About Outpatient Surgery:
All the nurses, pre- and post-op, were wonderful...Every one of them went out of their way to make us feel comfortable. They not only treated my son, they treated us too. They knew we were nervous, and they eased our minds.
On Our Service:
Thank you for the excellent training of your staff and hiring those who value customer service and your hospital's reputation of excellence. In a day where personal contact is limited, we wanted to express our gratitude to your hospital for placing value on the "little things" that make a huge difference.
On Communication and Caring:
As a healthcare care professional, I am often discouraged by the lack of compassion and communication in our health care system. Your facility was warm and inviting and it was evident that patients come first. Thank you for making my daughter's experience a good one.
I had shoulder surgery to repair a number of athletic injuries. It was the only time I have ever had surgery and the prospect terrified me. Everyone was patient, took their time explaining the procedures, and were so very understanding - they understood that while this was routine for them, it was not for me. All went well, thanks to the skill and care of your people.
I have always been afraid of hospitals, but I wanted to tell you that I had a wonderful experience at Central DuPage. I came to the main hospital as well as visiting some off-site locations. Everyone was friendly and compassionate. I never even had to wait more than a few minutes in the waiting rooms and I really appreciate that. Waiting is the hardest part.