Quality of Care
At CDH, our mission is to provide high quality, patient-centered care and to create a healing environment. We focus on communicating with and being responsive to patients. Surveys, focus groups and patient comments about our care and service drive our improvement initiatives.
In recent years, there has been a nationwide drive to improve care for hospitalized patients. In 2008, the federal government began evaluating hospitals using a survey called the Hospital Consumer Assessment of Healthcare Providers and Systems, known as HCAHPS. This survey measures hospital on ten aspects of care: communication with doctors and nurses, staff responsiveness, the cleanliness and quiet of the environment, pain management, instructions about medication and discharge as well as likelihood to recommend and overall rating.
Our commitment to high quality is in line with these national efforts and we have a number of important care and service initiatives to continually improve patient care at CDH.
Our electronic medical records (EMR) system gives CDH physicians and nurses access to the most complete and up-to-date patient information including test results, x-rays and medication lists. This tool helps care givers make clinical decisions and coordinate care for patients.
Our hourly rounding initiative helps us anticipate patient needs and addresses three big patient concerns: pain, positioning and comfort. Nurses and patient care technicians visit each patient at least once an hour to address any pain issues, help them change position, provide assistance going to the bathroom, and make certain patients have everything they need, such as the phone and television remote, within easy reach. In the intensive care units, physicians, nurses and therapists conduct multi-disciplinary rounds. This approach improves communication among caregivers, helps them anticipate patient needs and, ultimately, improves patient care.
We strongly believe that patient education is a cornerstone of high quality care. From the moment they come to us for care, we educate and encourage patients to be active participants in their recovery and we prepare patients for their transition home. Our trained nurse educators teach patients about their condition and recovery goals, and keep patients informed about their progress throughout their stay. Our educational resources include our in-room patient education channel and a unique web-based tool called Emmi that teaches patients about their medical condition, the risks and benefits of treatment and what to expect before and after their procedure.
Nurses and physicians partner together throughout the patient's stay, communicating with each other to ensure the patient receives excellent care and that we meet patient expectations. Research suggests that patient outcomes improve if providers contact patients after discharge. We contact all of our patients after they leave the hospital to ensure they understand their care plan and have all the information and help they need.