Central DuPage Hospital - Patients - Insurance and Billing - Billing FAQ
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Insurance Billing: Billing FAQ
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Billing FAQ


Para obtener respuestas de las preguntas más frecuentes acerca de facturación, por favor llame al 630-933-3300.


Frequently Asked Questions about Billing

If you have questions about your bill from Central DuPage Hospital, please consult the frequently asked questions below. If your specific question is not covered here, or you desire further information, please contact our patient financial services department at 630-933-3300.

Why did I receive more than one bill for my care at CDH?
What’s the difference between "in-network" and "out-of-network" providers?
Which insurance plans does CDH accept?
Are physician groups affiliated with CDH considered "in-network" under my managed care plan?
Do I need to mail a paper claim to my insurance company?
Will my insurance pay for my visit or treatment at CDH?
Does Medicare cover the cost of my visit at CDH?
Where can I call to find out the cost of a test or procedure?
What are my payment options?
I have a question about my bill. Who can I contact?
What if I am uninsured or believe I will have difficulty paying my bill? Am I able to set up a payment plan?

Why did I receive more than one bill for my care at CDH?

You may receive two or more bills for your care at CDH. One bill will be from the hospital itself, covering charges related to the facility, patient room, supplies and nursing care. This bill will say “Central DuPage Hospital” at the top. You may also receive a separate bill(s) from any physician who participated in your care. Most of the physicians providing your care at CDH are independent and bill separately for services rendered.

What’s the difference between "in-network" and "out-of-network" providers?

Many insurance plans (HMOs ad PPOs) offer different levels of coverage for healthcare services depending on whether a healthcare provider is considered “in-network” or “out-of-network.” The insurance company will likely cover a higher percentage of the costs for an in-network hospital or physician. If you choose to receive care from a provider that is out-of-network, your insurance company will likely cover a lower percentage of the costs, potentially leaving you with a higher out-of-pocket expense. Check with your insurance company directly about specific plan requirements.

Which insurance plans does CDH accept?

CDH accepts many insurance plans, but may not be considered an “in-network” provider for all plans. If you are uncertain about your insurance coverage and network, please check with your insurance company directly for specific plan requirements. You may also wish to consult the list of insurance companies with which CDH currently has contracts. This list is continually evolving, so it is best to check with your insurance company directly for the most up-to-date information.

Are physician groups affiliated with CDH considered "in-network" under my insurance plan?

You may receive bills from physician practices for professional services related to your care. Individual practices – such as West Central Anesthesiology, Midwest Pathology, Emergency Department Physicians, Winfield Radiology and Winfield Lab Consultants – may or may not be considered an “in-network” provider.  Contact your insurance company for details related to your coverage.

Do I need to mail a paper claim to my insurance company?

CDH will bill Medicare, Medicaid and all insurance companies directly – usually within a week of your appointment, test or discharge from the hospital. As long as CDH has your most current and accurate insurance information, and you have signed a release of medical information, you will not need to fill out and mail a paper claim.

If you have more than one insurance plan, CDH will handle the claims processing for all of your plans.

Does Medicare cover the cost of my visit at CDH?

For specific questions regarding Medicare coverage, please contact our patient financial services department at 630-933-3300.

How can I find out the cost of a test or procedure at CDH?

To obtain a price estimate for a test or procedure at CDH, please call our Patient Financial Services department at 630-933-3300. To help us provide the most accurate estimate, please have a copy of your physician’s order, the procedure name or CPT code and diagnosis ICD-9 code, if available.

What are my payment options?

You can make payment by cash, personal checks, money orders, debit cards and major credit cards (Visa, Mastercard, Discover and American Express).  Payments can be made online at cdh.org, by mail or in person at the hospital's cashier’s office, the Emergency Department or any CDH Convenient Care Center, or by calling 630-933-3300.

I have a question about my bill. Who can I contact?

If you have a question about your bill, feel free to contact our Patient Financial Services Department at 630-933-3300, Monday-Friday, 8 am to 5 pm.

What if I am uninsured or believe I will have difficulty paying my bill? Am I able to set up a payment plan?

Central DuPage Hospital has a variety of Financial Assistance Programs, including a payment plan option, designed to ensure that medically necessary care is available to everyone, regardless of insurance status or ability to pay. To discuss your potential eligibility to receive financial assistance, you may call us at 630-933-3300 or e-mail us at MyAccount@cdh.org. We would be happy to provide additional information and assistance with the application process.